Delivery times and shippingcosts online shop at a glance
From an order value of € 25.00 we offer free delivery*
*for orders within Germany
FAQs for Christmas
Place your order* by 12:00 am on 17/12/2018 to make sure your order is delivered on time for Christmas.
*only within Germany
Yes. We offer an extended return period for your relaxed Christmas. All orders registered from 01/12/2018 to 24/12/2018 can be returned free of charge until 15/01/2019.
Please note: Individualized items, like engravings, are non-returnable.
Yes. You just need to enter the new shipping address when proceeding to checkout. Choose the option “Ship to different address”. You will only get the invoice and the items will be sent to the receiver.
Yes. You can add a gift box and an individual greeting card to your shopping cart. Personalize the card with lovely words and let the receiver know that it is a special gift from you.
Give a pen with your individual engraving and turn your gift into something very special. An important date, lovely words or little symbols make your gift personally. More information about the engraving service.
Shipping information onlineshop
We ship your in the onlineshop ordered products within Germany with DHL, by standard delivery. You will receive your order in 2 to 3 business days after order confirmation. Please note that the delivery may be delayed in certain cases, for example if you have selected an engraving. Delivery deadlines and dates are non-binding. On weekends or public holidays incurred orders are processed until the next business day.
If your items have different delivery dates, you will get your order in partial shipments. We ship the outstanding items as soon as they are in stock and available.
Unless there is no otherwise specified address, the billing address is automatically taken as delivery address.
Shipping costs for orders within Germany is € 4.95, regardless of size or weight of your order. Because international shipments cause significantly higher costs, the delivery charge is higher for these orders. Within Germany, for orders from an order value of € 25.00, the shipping costs are eliminated. If your order will be shipped in partial shipments, there are no extra shipping costs for the following supplies.
For information about delivery and costs for orders from abroad, check the table “Delivery times and shipping costs” above.
For any questions please contact our customer service: via email at service@ or via phone at our service hotline online-pen.de
+49 (0) (9181) 2596-94.